Menu
Cart 0

FAQ

CUSTOM DESIGN

Most of our designs can be customized. There are multiple pieces available to personalize here. For a custom design not listed there, please message us with the following info to inquire: product name, the word or phrase you'd like engraved, and colors you'd prefer, including charm, chain, and crystal colors.


SHIPPING
Domestic shipping (USA):
All purchases will be processed and shipped within 5 business days of order. Learn about our manufacturing process that takes up to 5 days. Once the order is shipped an email from us and Shippo will be sent with USPS tracking information. Please allow 2-5 days from ship date for delivery. 

If you suspect your package is lost, or have a question regarding tracking of your package please contact 1-800-ASK-USPS. After you've contacted USPS or your local office, please email us using the contact form, your order number, and with the information they've provided you.

International shipping:
All purchases will be processed and shipped within 5 business days of order via USPS. Customers assume all costs also associated with declaration value in accordance with their countries duties and tariff costs. Tracking number will be available at time of purchase. BAD BAD cannot be held responsible for lost packages. Customers will be sent an email that includes all shipping information needed once item is shipped. Please allow up to 3 weeks from ship date for delivery. Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office or UPS facility for further information concerning custom duties or fees. 

 

DIMENSIONS + SIZING
All sizing information will be included on each product's item description. If you have any questions regarding sizing please contact us through email.

 

JEWELRY CARE + CLEANING
To provide a wide variety and affordable styles we mostly use higher quality metals: Sterling Silver, 14K Gold-Filled, and Rose Gold-Filled. Sometimes brass or nickel-silver are used for charms or keychains. Each item lists the breakdown of the materials.

To best care for your jewelry, do not submerge in water. When storing jewelry it is best to place it with something that absorbs moisture and store it in a plastic bag or the jewelry box it comes in, when not in use.

To clean jewelry, gently wash impurities with water and mild soap, pat dry.
Once completely dry, use a jewelry polishing cloth to remove tarnishing. Polishing cloths can be purchased at almost any home good store.

RETURNS
New and unworn items purchased online domestically are eligible for a full refund, store credit or exchange. Custom orders cannot be returned or refunded. You must notify BAD BAD within 10 days of the delivery in order to receive a return authorization number and all original packaging must be included.

Shipping costs must be paid by the customer, with the exception that the item has been damaged before or during delivery. Contact us before shipping since we cannot be responsible for items returned to us without notification and/or items that are returned with a shipping alternative where you cannot trace the package. 

 

EXCHANGES/REPAIRS
In the event that one of our jewelry designs need to be repaired, please email us. We are not responsible for lost, misplaced, or stolen items. If it sounds weird that we have to say it, we know, but we've been asked for replacement jewelry before.


Hey, we understand that you ladies know how to turn on the beastmode from time to time. We get it, we do too. For this reason, we highly recommend that jewelry be removed during any strenuous activity or exercise to prevent any damage to the design. For components that are broken (such as a chain, charm, crystal, or the like) there will be a fee for material replacement. 

At the least, keep a close eye on your designs during your intense activities, and at any moment where you think the links or connections are compromised, remove your jewelry, place it in a safe spot, and contact us for repairs. 

Customers are responsible for return shipping fees to our studio.

We love our work and we want you to as well, for life.