Most of my designs can be customized. There are multiple pieces available to personalize here. For a custom design not listed there, please message me with the following info to inquire: product name, the word or phrase you'd like engraved, and colors you'd prefer, including charm, chain, and crystal colors.
Domestic shipping (USA):
All purchases will be processed and shipped within 7 business days of order. Learn about my manufacturing process that takes up to 7 days. Once the order is shipped an email from me and Shippo will be sent with USPS tracking information. All products, including ready to ship and made to order pieces, are now shipped with 2-day priority shipping.
If you suspect your package is lost, or have a question regarding tracking of your package please contact 1-800-ASK-USPS. After you've contacted USPS or your local office, please email us using the contact form, your order number, and with the information they've provided you.
International shipping: (International customers, please see complete information here)
All purchases will be processed and shipped within 5 business days of order via USPS. Customers assume all costs also associated with declaration value in accordance with their countries duties and tariff costs. Tracking number will be available at time of purchase. BAD BAD cannot be held responsible for lost packages. Customers will be sent an email that includes all shipping information needed once item is shipped. Please allow up to 3 weeks from ship date for delivery. Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office or UPS facility for further information concerning custom duties or fees.
DIMENSIONS + SIZING
All sizing information will be included on each product's item description. If you have any questions regarding sizing please contact me through the contact form here.
JEWELRY CARE + CLEANING
To provide a wide variety and affordable styles we mostly use higher quality metals: Sterling Silver, 14K Gold-Filled, and Rose Gold-Filled. Sometimes brass or nickel-silver are used for charms or keychains. Each item lists the breakdown of the materials.
To best care for your jewelry, do not submerge in water. When storing jewelry it is best to place it with something that absorbs moisture and store it in a plastic bag or the jewelry box it comes in, when not in use.
To clean jewelry, gently wash impurities with water and mild soap, pat dry.
Once completely dry, use a jewelry polishing cloth to remove tarnishing. Polishing cloths can be purchased at almost any home good store.
New and unworn items purchased online domestically are eligible for a full refund, store credit or exchange. Custom orders cannot be returned or refunded. You must notify BAD BAD within 10 days of the delivery in order to receive a return authorization number and all original packaging must be included.
Shipping costs must be paid by the customer, with the exception that the item has been damaged before or during delivery. Contact us before shipping since we cannot be responsible for items returned to us without notification and/or items that are returned with a shipping alternative where you cannot trace the package.
Digital products, courses, and coaching services are non-refundable.
THE BAD BAD GUARANTEE
Loyalty means a lifetime.
Our physical products are covered under a lifetime labor warranty. The warranty covers all manufacturing and material defects.
Designs are intentionally designed to be lightweight and unburdensome. Nobody likes extra baggage; we believe the jewelry you wear every day should make you feel uplifted, not weighed-down.
However, we understand that BAD BAD chicks know how to turn on beastmode from time to time. We get it,we’re known to tear shit up too. For this reason, we recommend that jewelry be removed during any strenuous activity or exercise to prevent any damage to the design.
At any moment where you think the links or connections are compromised, remove your jewelry, place it in a safe spot (preferably in a sealed bag or envelope), and contact us for repairs.
For components that are broken (such as a chain, charm, crystals, or the like) there will be a small fee for material replacement after the first 30 days from purchase. Contact customer service for pricing on material replacements.
In the event that one of our jewelry designs need to be repaired, please fill out the form on the “Contact Us” page and clue us in on the details!
Customers are responsible for return shipping fees to our studio.
Oh yah, one more thing, BAD BAD is not responsible for lost, misplaced, or stolen items. If it sounds weird that we have to say that, we know, but we occasionally get asked for full replacements.
What is covered in the first 30 days:
Labor and material for repairs due to manufacturing and material defects.
What is covered after the first 30 days:
We provide a lifetime warranty for repairs and discounted part replacements.
We love our work and we want you to love it too, for life.